Vancouver Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving – give us purpose and guidance.
SUMMARY:
The Vancouver Aquarium is seeking a detail-oriented Accounts Receivable Associate to join its fast-paced, high-volume Finance team. In this role, you will be responsible for managing daily accounts receivable activities, including processing transactions, customer invoicing, collections, and maintaining accurate financial records. As the primary point of contact for customers, you will provide professional and responsive service while collaborating with internal departments to support collections, prepayments, and reporting needs. The ideal candidate is organized, able to manage competing deadlines under pressure, and proficient in using financial software to ensure the accuracy and efficiency of accounts receivable operations.
KEY ACCOUNTABILITIES:
- Manage daily accounts receivable transactions, ensuring revenue is accurately recorded.
- Prepare and send invoices to customers promptly and accurately.
- Process customer payments and track deposits and payments to ensure accounts remain current.
- Monitor overdue accounts and implement effective collection strategies.
- Review and perform routine credit checks.
- Reconcile accounts for accurate recording of customer payments and invoices and to identify collectability issues.
- Serve as the first point of contact for customers by providing prompt, courteous assistance with inquiries and issue resolution.
- Collaborate with the finance team to streamline and optimize accounts receivable processes.
- Contribute to the development and implementation of policies and procedures for accounts receivable.
- Monitor and report on accounts receivable trends to identify areas for improvement.
- Maintain accurate and up-to-date records and analytics for accounts receivable.
QUALIFICATIONS:
- Strong attention to detail and commitment to accuracy.
- Post-secondary education required.
- Accounts receivable experience is an asset.
- Proficiency in financial software and MS Excel skills.
- Exceptional attention to detail and accuracy in handling financial data.
- Strong analytical and problem-solving skills, with the ability to identify and resolve discrepancies.
- Excellent written and verbal communication skills for customer interactions and team collaboration.
- Ability to exercise sound judgment, initiative, and discretion.
- Demonstrated adaptability and quick learning of multiple software applications.
- Proven ability to meet deadlines and work efficiently in a fast-paced environment.
- Strong organizational skills with the capability to manage multiple tasks simultaneously.
- Customer-focused mindset with a commitment to providing responsive and courteous assistance.
- Collaborative and team-oriented, with the ability to work effectively across department.
WORKING CONDITIONS:
- Part-time, Contract
- Prolonged periods of sitting and working at a computer workstation
- Normal shared office conditions apply, with minimal physical demands
WHAT WE OFFER:
- Competitive hourly wage range of $20.00 to $30.00
- Comprehensive Benefits Plan
- Employee and Family Assistance Program
- Company Discounts
- Fun, supportive work environment with a mission-driven team
The Vancouver Aquarium is an equal opportunity employer committed to building a diverse and inclusive workplace. Candidate applications are reviewed by hiring professionals, and Artificial Intelligence is not used to screen, assess, or select candidates. Accommodation is available at every stage of the recruitment process. If you require accommodation, please contact the HR department.
