Education Assistant Manager

The Education Assistant Manager provides direct support to the Education Managers. The incumbent will serve as the primary communication channel between Education Department leadership and Educators.  The Education Assistant Manager will provide clear, consistent, and participatory support for the Education team. In addition, the Education Assistant Manager is responsible for supporting the supervision of the day-to-day programs and team members in the educational efforts for the Aquarium. The Education Assistant Manager supports the training of the Aquarium Educators to deliver unique, interesting, fun, educational, and empathy building programming. The Education Assistant Manager works closely with the Education Leadership Team to ensure high quality programming for all audiences. 

Qualifications:  

• Bachelor's degree in biological science, education or a related field
• One year experience in supervising employees
• Experience in STEAM programming delivery and development  

Critical Skills/Competencies:  

• National Association for Interpretation Certified Interpretive Guide status preferred
• Strong computer software skills, including proficiency with Microsoft Office Suite and Office 365
• Excellent organization and time management skills
• Communicate clearly and positively with Aquarium colleagues
• Ability to follow animal handling protocols for animals including tarantulas, reptiles, amphibians, birds, and insects
• Innate drive to learn and grow and to help others, including team members and guests, do the same
• Proactive and timely, able to focus and complete tasks under deadlines
• Strong understanding of team leadership and accountability
• Ability to have difficult conversations and hold team members accountable for their performance
• Valid Utah driver’s license is required
• Ability to operate company vehicles according to protocols: must keep a favorable driving record and be willing to permit a periodic review of driving records
• Bilingual English-Spanish a plus

Essential Duties and Responsibilities: 

• Serves as the front-line supervisor for Aquarium Educators
• Ensures that supervision is consistent and fair
• Supervises the day-to-day operations of the Education team, including the creation and following of daily schedules
• Communicates with the Education team in a timely, professional, and efficient manner
• Completes formal and informal observations and evaluations of Aquarium Educators, uses data to inform decisions
• Coaches, trains, and mentors Aquarium Educators under the supervision of Education Managers
• Schedules and conducts regular one-on-one meetings with Aquarium Educators
• Assists with record keeping, scheduling, and evaluating Aquarium Educators in handling ambassador animals
• Leads regular huddles for the Education department, including keeping an agenda and notes, as assigned
• Addresses conflict among staff in a timely and proactive manner, soliciting support from Education Managers as needed
• Provides leadership, mentoring, and training to Aquarium Educators
• Monitors attendance for the Education department as assigned
• Approves accurate timesheets on time for each pay period
• Performs other duties as assigned

Scope of Position:

• 40 hours per week, with 10-hour shifts any time between 6:30 AM and 11:00 PM
• Includes weekends, evenings, and holidays (excluding Thanksgiving Day and Christmas Day)  
• Shift times vary   
• Some travel may be required   

Physical Demands of the Job:  

• Extended periods of standing and walking   
• Presenting while holding animals up to twenty pounds   
• Talking on a phone and communication via text, talk, and email   
• Extended periods of sitting with data entry   

Special Working Conditions:  

• Overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate   

While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned. It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time. The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate. The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies. 

The Living Planet Aquarium is proud to be an equal opportunity employer committed to creating an inclusive environment for all.  We do not discriminate on the basis of age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, or military status.   The Living Planet Aquarium is committed to ensuring individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process.