The Environmental Services Supervisor position will be responsible for supervising the Environmental Services Department and will serve as primary point of contact for nighttime shifts and the department’s day-to-day cleaning operations. This position is responsible for ensuring that team members and vendors are supporting the nighttime cleanliness needs of The Florida Aquarium (TFA). Supervises full-time, part-time and seasonal Environmental Services team members.
Essential Position Functions
- Oversee Aquarium Environmental Services Area
- Coordinates the daily operation of assigned areas to ensure that all staff assignments and scheduling are in a place to meet the needs of guest/team member safety and cleanliness
- Coordinates staffing needs as required to accommodate unexpected special projects, etc.
- Schedules team members to meet customer service expectations and goals of TFA
- Reviews staffing levels in assigned areas and makes any necessary adjustments to accommodate guest flows
- Plans weekly and daily operation of assigned team
- Inspects all areas to ensure cleanliness and readiness for guest arrival.
- Assists team members with assigned projects to ensure accepted standards are achieved
- Trains and develops all team members in all applicable operating and guest service procedures.
- Reviews daily operating reports (checklists, work requests, etc.) and takes appropriate action as directed by the Environmental Services Manager.
- Implements and enforces all appropriate policies and procedures
- Ensures cleanliness of all internal and external nighttime events.
- Serves as Manager on Duty (MOD) for the Environmental Services area as requested
- Other duties as assigned by supervisor
Educational Requirements and Technical Skills
- Bilingual Spanish Speaking Preferred
- High school diploma or GED equivalent
- At least 1 year of experience in hospitality, operations, or a related field
- Management/supervisory experience preferred
- Experience in handling customers and customer issue resolution
- Knowledge of Microsoft Office software (Word, Outlook, PowerPoint, Excel, etc.)
Typical Physical Requirements
- Ability to handle high stress situations in a calm manner
- Ability to work irregular hours and outdoors
- Ability to work nights, holidays, weekends, and extended hours.
- Sitting, standing, walking – at least 4-6 hours per shift
- Bending/stooping, climbing ladders – frequently
- Kneeling/squatting, reaching above shoulders – occasionally
- Carrying/lifting up to 50 lbs.
- Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
Competencies
- Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers.
- Actively listens, anticipates and evaluates the customer’s needs.
- Ensures that customer satisfaction is a priority in all areas of responsibility.
- Actively engages our customers while fulfilling job responsibilities.
- Business Focus – Strives to positively affect organizational success in completion of job requirements, manages resources effectively, and takes positive actions to enhance the Guest experience.
- Recognizes how their own performance and contributions impact departmental and organizational goals, strategies and results.
- Keeps FLAQ business and Customer’s well-being at the forefront of day-to-day focus.
- Planning/Decision Making – Establishes a course of action with specific goals and objectives in mind.
- Allocates resources and sets priorities in the most efficient and effective way while respecting our collection and environment with high ethics and standards.
- Demonstrates the ability to make the best informed decisions considering alternatives and available information. Develops contingency plans anticipating needs and changes in the work environment while seeking win-win solutions.
- Reliability/Accountability – Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments. Provides consistent and timely work free of errors and omissions.
- Demonstrates good time management skills by using time effectively and efficiently.
- Arrives at work and meetings on time.
- Takes responsibility for actions and behavior and learns from experiences.
- Problem Solving/Judgment – Provides realistic solutions in a timely manner based on consideration of alternatives and consequences.
- Demonstrates ability to evaluate alternatives and make judgments based on facts and the best interest of the organization.
- Demonstrates the courage to innovate and change when appropriate.
- Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success.
- Demonstrates a positive attitude and initiative, seeks to understand before being understood. Fosters a positive, supportive and encouraging work environment. Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions.
- Initiative – Demonstrates the ability to proactively seek opportunities and solutions to challenges. Demonstrates self- motivation in completing job requirements and consistently strives to improve performance. Initiates new ideas by challenging the status quo to find new ways to do things better.
- Asks questions and seeks guidance when needed.
- Professionalism – Demonstrates honesty and integrity at all times, and takes accountability for their actions.
- Maintains composure, objectivity and a professional manner at all times. Complies with FLAQ’s Policies and Procedures. Behaves consistently with the values of the organization and acts as a role model.
- Communication – Effectively expresses ideas and ensures spoken or written communications are complete, clear and understandable.
- Actively listens and openly communicates with others.
- Ensures information is conveyed in a timely and appropriate manner.
- Encourages others to express their views. Positively accepts feedback and offers constructive feedback to others.
- Leadership (Supervisory) – Shows leadership by providing vision and strategies; sets clear expectations and goals for the team that support departmental and organizational goals. Guides staff toward individual accomplishments, departmental and organizational goals.
- Exhibits and demonstrates core value competencies.
- Creates a positive environment in which people are motivated to do their best; invites input from team and can delegate responsibility appropriately; recognizes contributions and supports professional growth of staff.
Perks
- Medical,
- Dental,
- Vision,
- EAP,
- Memberships,
- and more!