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Environmental Services Associate - Night

Florida Aquarium
Tampa, United States Posted: July 06, 2024


The Environmental Services Supervisor position will be responsible for supervising the Environmental Services Department and will serve as primary point of contact for nighttime shifts and the department’s day-to-day cleaning operations. This position is responsible for ensuring that team members and vendors are supporting the nighttime cleanliness needs of The Florida Aquarium (TFA).   Supervises full-time, part-time and seasonal Environmental Services team members.  

Essential Position Functions
  • Oversee Aquarium Environmental Services Area
  • Coordinates the daily operation of assigned areas to ensure that all staff assignments and scheduling are in a place to meet the needs of guest/team member safety and cleanliness
  • Coordinates staffing needs as required to accommodate unexpected special projects, etc.
  • Schedules team members to meet customer service expectations and goals of TFA
  • Reviews staffing levels in assigned areas and makes any necessary adjustments to accommodate guest flows
  • Plans weekly and daily operation of assigned team
  • Inspects all areas to ensure cleanliness and readiness for guest arrival.
  • Assists team members with assigned projects to ensure accepted standards are achieved
  • Trains and develops all team members in all applicable operating and guest service procedures.
  • Reviews daily operating reports (checklists, work requests, etc.) and takes appropriate action as directed by the Environmental Services Manager.
  • Implements and enforces all appropriate policies and procedures
  • Ensures cleanliness of all internal and external nighttime events.
  • Serves as Manager on Duty (MOD) for the Environmental Services area as requested
  • Other duties as assigned by supervisor
Educational Requirements and Technical Skills
  • Bilingual Spanish Speaking Preferred
  • High school diploma or GED equivalent
  • At least 1 year of experience in hospitality, operations, or a related field
  • Management/supervisory experience preferred
  • Experience in handling customers and customer issue resolution
  • Knowledge of Microsoft Office software (Word, Outlook, PowerPoint, Excel, etc.)
Typical Physical Requirements
  • Ability to handle high stress situations in a calm manner
  • Ability to work irregular hours and outdoors
  • Ability to work nights, holidays, weekends, and extended hours.
  • Sitting, standing, walking – at least 4-6 hours per shift
  • Bending/stooping, climbing ladders – frequently
  • Kneeling/squatting, reaching above shoulders – occasionally
  • Carrying/lifting up to 50 lbs.
  • Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
Competencies
  • Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers.
  •   Actively listens, anticipates and evaluates the customer’s needs.
  • Ensures that customer satisfaction is a priority in all areas of responsibility.
  • Actively engages our customers while fulfilling job responsibilities.
  • Business Focus – Strives to positively affect organizational success in completion of job requirements, manages resources effectively, and takes positive actions to enhance the Guest experience. 
  • Recognizes how their own performance and contributions impact departmental and organizational goals, strategies and results. 
  • Keeps FLAQ business and Customer’s well-being at the forefront of day-to-day focus.
  • Planning/Decision Making – Establishes a course of action with specific goals and objectives in mind. 
  • Allocates resources and sets priorities in the most efficient and effective way while respecting our collection and environment with high ethics and standards. 
  •  Demonstrates the ability to make the best informed decisions considering alternatives and available information.   Develops contingency plans anticipating needs and changes in the work environment while seeking win-win solutions.
  • Reliability/Accountability – Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments.  Provides consistent and timely work free of errors and omissions. 
  • Demonstrates good time management skills by using time effectively and efficiently. 
  • Arrives at work and meetings on time. 
  • Takes responsibility for actions and behavior and learns from experiences. 
  • Problem Solving/Judgment – Provides realistic solutions in a timely manner based on consideration of alternatives and consequences. 
  • Demonstrates ability to evaluate alternatives and make judgments based on facts and the best interest of the organization.  
  • Demonstrates the courage to innovate and change when appropriate. 
  • Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success.   
  • Demonstrates a positive attitude and initiative, seeks to understand before being understood.  Fosters a positive, supportive and encouraging work environment.  Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions.
  • Initiative – Demonstrates the ability to proactively seek opportunities and solutions to challenges.   Demonstrates self- motivation in completing job requirements and consistently strives to improve performance.   Initiates new ideas by challenging the status quo to find new ways to do things better. 
  • Asks questions and seeks guidance when needed.
  • Professionalism – Demonstrates honesty and integrity at all times, and takes accountability for their actions. 
  • Maintains composure, objectivity and a professional manner at all times.   Complies with FLAQ’s Policies and Procedures.  Behaves consistently with the values of the organization and acts as a role model.
  • Communication – Effectively expresses ideas and ensures spoken or written communications are complete, clear and understandable. 
  • Actively listens and openly communicates with others. 
  • Ensures information is conveyed in a timely and appropriate manner. 
  •  Encourages others to express their views.  Positively accepts feedback and offers constructive feedback to others.
  • Leadership (Supervisory) – Shows leadership by providing vision and strategies; sets clear expectations and goals for the team that support departmental and organizational goals. Guides staff toward individual accomplishments, departmental and organizational goals.
  • Exhibits and demonstrates core value competencies.
  • Creates a positive environment in which people are motivated to do their best; invites input from team and can delegate responsibility appropriately; recognizes contributions and supports professional growth of staff.
Perks
  • Medical,
  • Dental,
  • Vision,
  • EAP,
  • Memberships,
  • and more!

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