Environmental Services Associate - Night

The Environmental Services Supervisor position will be responsible for supervising the Environmental Services Department and will serve as primary point of contact for nighttime shifts and the department’s day-to-day cleaning operations. This position is responsible for ensuring that team members and vendors are supporting the nighttime cleanliness needs of The Florida Aquarium (TFA).   Supervises full-time, part-time and seasonal Environmental Services team members.  

Essential Position Functions

• Oversee Aquarium Environmental Services Area
• Coordinates the daily operation of assigned areas to ensure that all staff assignments and scheduling are in a place to meet the needs of guest/team member safety and cleanliness
• Coordinates staffing needs as required to accommodate unexpected special projects, etc.
• Schedules team members to meet customer service expectations and goals of TFA
• Reviews staffing levels in assigned areas and makes any necessary adjustments to accommodate guest flows
• Plans weekly and daily operation of assigned team
• Inspects all areas to ensure cleanliness and readiness for guest arrival.
• Assists team members with assigned projects to ensure accepted standards are achieved
• Trains and develops all team members in all applicable operating and guest service procedures.
• Reviews daily operating reports (checklists, work requests, etc.) and takes appropriate action as directed by the Environmental Services Manager.
• Implements and enforces all appropriate policies and procedures
• Ensures cleanliness of all internal and external nighttime events.
• Serves as Manager on Duty (MOD) for the Environmental Services area as requested
• Other duties as assigned by supervisor

Educational Requirements and Technical Skills

• Bilingual Spanish Speaking Preferred
• High school diploma or GED equivalent
• At least 1 year of experience in hospitality, operations, or a related field
• Management/supervisory experience preferred
• Experience in handling customers and customer issue resolution
• Knowledge of Microsoft Office software (Word, Outlook, PowerPoint, Excel, etc.)

Typical Physical Requirements

• Ability to handle high stress situations in a calm manner
• Ability to work irregular hours and outdoors
• Ability to work nights, holidays, weekends, and extended hours.
• Sitting, standing, walking – at least 4-6 hours per shift
• Bending/stooping, climbing ladders – frequently
• Kneeling/squatting, reaching above shoulders – occasionally
• Carrying/lifting up to 50 lbs.
• Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained

Competencies

• Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers.
•   Actively listens, anticipates and evaluates the customer’s needs.
• Ensures that customer satisfaction is a priority in all areas of responsibility.
• Actively engages our customers while fulfilling job responsibilities.
• Business Focus – Strives to positively affect organizational success in completion of job requirements, manages resources effectively, and takes positive actions to enhance the Guest experience. 
• Recognizes how their own performance and contributions impact departmental and organizational goals, strategies and results. 
• Keeps FLAQ business and Customer’s well-being at the forefront of day-to-day focus.
• Planning/Decision Making – Establishes a course of action with specific goals and objectives in mind. 
• Allocates resources and sets priorities in the most efficient and effective way while respecting our collection and environment with high ethics and standards. 
•  Demonstrates the ability to make the best informed decisions considering alternatives and available information.   Develops contingency plans anticipating needs and changes in the work environment while seeking win-win solutions.
• Reliability/Accountability – Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments.  Provides consistent and timely work free of errors and omissions. 
• Demonstrates good time management skills by using time effectively and efficiently. 
• Arrives at work and meetings on time. 
• Takes responsibility for actions and behavior and learns from experiences. 
• Problem Solving/Judgment – Provides realistic solutions in a timely manner based on consideration of alternatives and consequences. 
• Demonstrates ability to evaluate alternatives and make judgments based on facts and the best interest of the organization.  
• Demonstrates the courage to innovate and change when appropriate. 
• Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success.   
• Demonstrates a positive attitude and initiative, seeks to understand before being understood.  Fosters a positive, supportive and encouraging work environment.  Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions.
• Initiative – Demonstrates the ability to proactively seek opportunities and solutions to challenges.   Demonstrates self- motivation in completing job requirements and consistently strives to improve performance.   Initiates new ideas by challenging the status quo to find new ways to do things better. 
• Asks questions and seeks guidance when needed.
• Professionalism – Demonstrates honesty and integrity at all times, and takes accountability for their actions. 
• Maintains composure, objectivity and a professional manner at all times.   Complies with FLAQ’s Policies and Procedures.  Behaves consistently with the values of the organization and acts as a role model.
• Communication – Effectively expresses ideas and ensures spoken or written communications are complete, clear and understandable. 
• Actively listens and openly communicates with others. 
• Ensures information is conveyed in a timely and appropriate manner. 
•  Encourages others to express their views.  Positively accepts feedback and offers constructive feedback to others.
• Leadership (Supervisory) – Shows leadership by providing vision and strategies; sets clear expectations and goals for the team that support departmental and organizational goals. Guides staff toward individual accomplishments, departmental and organizational goals.
• Exhibits and demonstrates core value competencies.
• Creates a positive environment in which people are motivated to do their best; invites input from team and can delegate responsibility appropriately; recognizes contributions and supports professional growth of staff.

Perks

• Medical,
• Dental,
• Vision,
• EAP,
• Memberships,
• and more!