JOB SUMMARY: Demonstrate excellent representation of the aquarium at all times through a positive, can-do attitude and teamwork focused work ethic.
- Responsible for guest monitoring and interaction, habitat interpretation and public speaking, diet preparation, habitat maintenance, record keeping and assistance with animal procedures, and training sessions as requested.
Minimum Job Requirements:
- Must be willing to consistently provide excellent internal and external customer service above and beyond expectation.
- Public presentation experience and comfort
- Exposure to animal care and training
- Strong communication and teamwork skills
- Requires schedule flexibility, evenings/weekends/holidays, and overtime
Additional Preferred Experience:
- Bachelor’s degree in related discipline
- SCUBA certification and ability to pass dive physical
- Ability to pass swim test
- Multi-lingual, Spanish speaking
Responsibilities & Essential Functions:
- To perform this job successfully, an individual must be able to perform each essential duty.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- If requested, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Monitor multiple animal habitats to ensure that guests follow all proper safety guidelines established by the institution
- Provide internal and external customer service and exceptional guest experience exceeding Mystic Aquarium’s target expectations
- Present public demonstrations on microphone while monitoring habitats to educate guests regarding safety and species natural history with approved Institutional information
- Maintain up to date knowledge of habitats, animal collection, programs and general aquarium information
- Ability and comfort responding to emergency procedures, including guests and animal emergencies following Mystic Aquarium’s institutional procedures
- Ability to work in all weather conditions including cold, hot, humid, rain, snow, and wet conditions both indoors and outdoors
- Understand and utilize proper radio etiquette and communication
- Ensure cleanliness of facility and maintain safety for all guests
- Maintain consistent professional attitude, motivation, and willingness to accept feedback
- Assist in habitat maintenance, diet preparation, and animal care as assigned
- Execute routine husbandry procedures in accordance with federal, state, and institutional guidelines
- Conduct behavioral observations and data collection as requested
- Assist training staff with behavioral training, desensitization, and environmental enrichment as instructed to ensure animal welfare standards
- Keep proper records
- Staff after hours events as needed
- If certified, perform regular SCUBA diving maintenance on animal habitats
- Perform all other duties as assigned by supervisor
- Safety/Security
- Work in a safe manner at all times.
- Properly use and keep, in good order, all personal protective equipment (PPE) supplied to them as protection from recognized hazards.
- Report any unsafe condition
- Must have a working knowledge of all Facility wide, and Department specific, safety procedures that relate to their position, including, but not limited to:
- Emergency Evacuation, Lockdown Procedure, and Fire Extinguisher Use.
