The Manager, Prospect Management & Donor Operations supports the New England Aquarium's fundraising efforts by ensuring data integrity and providing strategic insights. This manager-level role combines project management, donor pipeline management, and CRM data management, serving as a central resource for frontline fundraisers and development leadership.
- This position oversees the systems, processes, and analysis that support donor identification, portfolio management, forecasting, and reporting, while also providing high-quality research, briefing materials, proposal development and stewardship reporting, and project management support that enable effective cultivation, solicitation, and stewardship of the Aquarium's major and principal-gift level donors.
- This is a full-time regular position offering a comprehensive benefits package.
- The schedule will be Monday-Friday 9:00 am - 5:00 pm with the option for a hybrid schedule, working some days on-site and some days remotely. Remote days are only available for residents of MA, RI, NH, ME, NY and VT.
ESSENTIAL FUNCTIONS
- Donor Strategy and Prospect Research
- Conduct proactive and responsive prospect research on individual donors, corporate partners, and foundations to support major, principal, and mid-level gift fundraising.
- Prepare clear, actionable prospect profiles, donor briefs, and research summaries for frontline fundraisers, senior staff, and volunteer leadership.
- Support identification, qualification, and assignment of new prospects through analysis of donor, member, event attendee, and external lists.
- Establish and maintain research methodologies, data standards, and documentation to ensure consistency and quality.
Donor Pipeline and Portfolio Management
- Partner with development leadership and frontline fundraisers to manage prospect portfolios and support strategic movement through the fundraising cycle.
- Facilitate regular prospect review processes, tracking donor progress, next steps, and portfolio balance.
- Work with the Director, Donor Strategy and AVP to provide counsel to fundraisers on donor readiness, capacity, inclination, and engagement strategy based on research and analysis.
- Conduct pipeline analysis to identify trends, gaps, and opportunities across donor segments.
- Development Operations and Data Integrity
- Maintain accuracy, consistency, and integrity of donor and prospect records in Raiser's Edge NXT and related systems.
- This includes entering interactions and meeting notes, and other data entry needs into the database for senior Development team members.
- Lead quality control efforts for prospect, proposal, and activity tracking, ensuring reliable data for decision-making and reporting.
- Coordinate with Development Operations and Finance to support accurate gift tracking, reconciliation, forecasting, and reporting.
- Establish and refine protocols for recordkeeping, reporting, and system usage across the Development team.
- Support audit preparation and documentation related to development data and reporting.
- Reporting, Forecasting, and Analysis
- Maintain reports, dashboards, and queries that track fundraising progress, proposal pipelines, portfolio performance, and key performance indicators (KPIs).
- Produce regular financial and fundraising reports for development leadership, senior management, and board committees as needed.
- Support forecasting and goal tracking for annual, campaign, and special fundraising initiatives.
- Project Management and Cross-team Support
- Project-manage development initiatives such as donor reports, proposal workflows, and data clean-up efforts, establishing timelines, responsibilities, and accountability.
- As requested by senior Development team members, support preparation of donor meeting and board briefing materials, ensuring accuracy and clarity.
- Pull lists, data, and reports to support donor communications, events, mailings, and engagement activities.
- Provide occasional backup support across the Development team, including limited event or donor visit support as needed.
- For select senior Development team members, prepare and submit expense reports.
QUALIFICATIONS
Required
- Bachelor's degree or equivalent professional experience.
- Minimum 4+ years of experience in prospect research, development operations, donor strategy, or nonprofit fundraising.
- Proven experience serving as a subject-matter resource on donor strategy, prospect research, and development operations, and managing donor data in a CRM environment.
- Strong analytical, organizational, and project management skills.
- Capacity to create and maintain documentation, training materials, and best practices to support consistent team performance.
- Excellent written and verbal communication skills.
- High level of discretion and attention to detail when handling confidential donor information.
- Proficiency with Excel, Word, and PowerPoint; experience with Raiser's Edge or comparable CRM required.
- Ability to work occasional evenings and weekends as needed.
- Willingness to participate in professional development related to prospect research, development operations, and fundraising analytics.
Preferred
- Experience supporting major or principal gift fundraising.
- Experience producing dashboards, forecasts, and KPI reporting.
- Familiarity with nonprofit accounting or gift reconciliation processes.
- Passion for ocean conservation and alignment with the New England Aquarium's mission.
- For more information and to apply online please visit: http://neaq.applicantpro.com/jobs/
- New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Employment Opportunity Employer as defined by the EEOC.
- Here we foster a culture of respect, diversity, and inclusion.
- We strive to engage and inspire a broad audience with our efforts to protect the blue planet, and we believe a diverse workforce provides experiences, skills, and perspectives that enrich our programs, strengthen problem-solving, add creativity, and enhance our work environment.
- For more information, or to apply now, you must go to the website below.
- Please DO NOT email your resume to us as we only accept applications through our website.
- https://neaq.applicantpro.com/jobs/3996191-1036240.html
Salary
- $60,990 - $69,075
