Manager, Safety & Security

Manages the operation of the Security Team, across all three shifts (Day, Evening, and Overnight). Supervises and performs the duties of a Security Officer, and supports other teams within Guest Operations, and the larger organization.

Essential Functions

• Assists with orientation and training of new Security Team members.
  • Identifies additional training opportunities, and collaborates with Manager of Safety and Risk to acquire any additional training-services.
• Supervises Security Officers during their assigned shifts.
  • Develops shift-schedules, ensures appropriate coverage on each shift, and approves/denies leave requests.
  • Arranges first-aid coverage for animal-catches and dives.
  • Ensures all post-assignments are covered, and arranges for additional help, as needed.
  • Resolves any interpersonal conflicts within the Security Team.
  • Handles administrative functions (conducts performance-assessments, executes on disciplinary matters, coaches team-members, and identifies additional training needs).
  • Makes termination recommendations, and supports process by completing supporting documentation, as required.
  • Designates shift leads, and insures equitable posting of staff, commensurate with their levels-of-training and experience.
• Recruits for and hires new Security Team staff.
  • Screens resumes, interviews candidates, and makes hiring recommendations.
  • Completes Personnel Action Request (PAF), collects required signatures, and liaises with Human Resources.
  • Leads orientation and training of new Officers.
• Reviews timesheets, completes leave-requests, and processes payroll for Security Team.
• Makes any timekeeping adjustments required because of late- or missed-punches.
• Routinely reviews, refines, and updates Security Team Training Plan.
  • Maintains all Training-Plan documentation.
• Provides corrective feedback to Security Supervisors and Officers, as needed.
• Monitors and Managers Security’s overtime in relation to established budget.
• Manages identification-badging and access-control program and related processes.
• Collaborates with NA Sales Team and other units hosting events, to ensure scheduling of event-security and adequate coverage of security functions.
• Recommends purchases of Security Team supplies to Manager of Safety and Risk.
• Monitors and manages parking requests and any special requests for on-pier traffic (e.g., sponsorship activations, temporary access for municipal and other work needing to be done).
• Inspects, maintains, and recommends replacement of Security Team uniforms and equipment.
• Maintains inventory of Security Team uniforms and supplemental apparel, and recommends purchase of any additional uniforms and other apparel to Manager of Safety and Risk.
• Collaborates with Manager of Safety and Risk and Director of Security to develop annual budgets.
• Supports the Manager of Safety and Risk with coordinating and executing drills throughout the year.
• Manages the organization’s two-way radio systems (working with supervisors and managers to conduct needs assessment, collaborating with third-party service providers, coordinates repairs and replacements, schedules and conducts annual radio-maintenance days, purchases new and replacement equipment and accessories).
• Serves as the Aquarium’s security liaison with the Waterfront Partnership Safety Coalition and the Downtown Partnership of Baltimore.
  • Attends routine meetings and reports relevant information to appropriate NA colleagues.
• Liaises with the Baltimore Police Department (BPD) and Department of Homeland Security (DHS), as needed.
• Leads, coordinates, and communicates preparations to host high-profile special-guests and their security-details.
• Administers the sensitive-item lost-and-found processes and procedures.
• Routinely reviews all shift logs and incident reports.
  • Coaches team-members on improving content of reports, as needed.

Required Qualifications

High School Diploma and 3 years Security experience required. Previous supervisory experience or experience in a leadership role. Customer service experience is a plus. All supervisors are expected to avail themselves of developmental trainings that may assist in the performance of their duties (e.g., conflict management, adult and pediatric first aid/CPR/AED training, and leadership training). High familiarity level with fire board and other operations systems, particularly in enabling/disabling administration of remote areas of the facility relative to these systems.

• Problem Solving: Ensures security for visitors and staff. Resolves officer conflicts and assists with visitor complaints.
• Human Relations: Daily contact with staff and visitors to the Aquarium.
• Accountability: Accountable for overseeing the Security Operation for one of three security shifts. Requires flexible hours including evenings, weekends, and holidays.

The National Aquarium is committed to diversity and invites individuals who bring a diversity of culture, experience, and ideas to apply.

ABOUT THE NATIONAL AQUARIUM

Recently named one of Baltimore’s Best Places to Work, the National Aquarium opened in 1981 as a nonprofit aquatic education and conservation organization, the jewel of the city’s Inner Harbor redevelopment. SmartCEO Magazine honored the National Aquarium with the Healthiest Workplace award and the Corporate Culture award in 2016. With a mission to inspire conservation of the world’s aquatic treasures, the Aquarium is consistently ranked one of the nation’s two top aquariums and has hosted over 51 million guests since opening.

Today, the National Aquarium builds on a history of local, regional and global conservation initiatives that provide real solutions for protecting marine life, ecosystems and aquatic communities. Its Animal Rescue team has rescued, rehabilitated and released hundreds of marine mammals and endangered sea turtles throughout the Mid-Atlantic region. Its Animal Care and Welfare teams participate in important research efforts to confront pressing ocean conservation issues and advocate for smarter policies at local, state and federal levels. Through education, research, conservation action and advocacy, the National Aquarium is pursuing a vision to change the way humanity cares for our ocean planet.