MAJOR DUTIES AND RESPONSIBILITIES:
- Perform and adhere to, Herschend Enterprises’ Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient operations.
- Maintain a positive attitude and appearance at all times.
- Greet all Guests in a friendly and professional manner
- Control access at Host and Guest entrances.
- Searching bags by visual and/or mechanical device.
- Must be able to work adjacent to and properly operate electronic Metal Detection Units, Handheld wands, and electronic threat detection systems.
- Must be able to deal professionally with any Guest that may need additional screening or has prohibited items in their possession.
- Be observant of any potentially suspicious activity and report the same to a Team Lead, Supervisor, or Law Enforcement officer.
- Must be able to work outside, standing for an extended time, in all weather conditions.
- Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
- Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
- Keep safety as a number one priority at all times while working at Newport Aquarium.
- Understand policies and procedures relating to the overall functions of Guest Service department.
- Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
- Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
- Must be self-motivated to work independently, as well as, disciplined and reliable.
- Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
- Demonstrates strong customer service and interpersonal skills.
- Ability to work a flexible schedule which will include Saturdays.
- Perform other duties as assigned by the Operations Management Team.
PHYSICAL REQUIREMENTS | ENVIORNMENTAL CONDITIONS
- Must be at least eighteen (18) years of age
- Must successfully complete pre-employment background check
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 25 lbs utilizing company’s safety guidelines for safe lifting (crowd control stanchions)
- Mobility: Position requires prolonged standing for duration of shift
- Repetitive Movements: This position requires performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods.
WHAT YOU’LL GET:
- 24 sick hours annually
- Profit Sharing and 401K Plan with company match
- Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU
Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.
