The Receptionist will work closely with the Human Resources leadership team to provide support in creating a world-class operation. This includes ensuring proper communication, understanding, and application of company programs, event, policies, and communication. The Receptionist will model an outstanding work ethic and excellent people skills. The Receptionist is part of the Human Resources team and will also support employee appreciation events and entry level HR functions.
Qualifications:
- High School Diploma
- 1-2 years prior experience working in an office setting preferred
Critical Skills/Competencies:
- Strong computer software skills (MS Office required)
- Experience with Galaxy or other ticketing programs preferred
- Excellent oral and written communication skills are required
- Flexibility in working with multiple departments and a variety of people
- Ability to track and complete multiple tasks and projects through various stages of development and implementation; work effectively under pressure of multiple deadlines
- Must be able to work with frequent interruptions by various staff requesting assistance and information
- Exceptional interpersonal and customer service skills, sense of urgency, and detail orientation is required
Essential Duties and Responsibilities:
- Responsible for handling front office reception and administration duties, including: greeting guests, answering phones, and handling company inquiries
- Answer and screen telephone calls
- Provide callers with responses to frequently asked questions or requests and/or do research and follow up with callers as appropriate
- Answer inquiries about company, promotions, ticketing, and events
- Greet visitors warmly and make sure they are comfortable
- Schedule meetings, conference rooms, and animal encounters
- Ensure reception area is neat and clean
- Collect and distribute parcels and other mail
- Perform basic administrative functions such as emailing, copying, filing, distribution of materials and other clerical duties
- Maintain breakroom cleanliness
- Assist with employee appreciation events
- Assist with entry level HR functions such as employee uniform management, filing, and employee recognition
- Other duties as assigned
Scope of Position:
- The schedule for this full-time position is Tuesday – Saturday
- Periodic weekend or evening work is expected
Physical Demands of the Job:
- Primarily be in an office environment
- Extended periods of standing and walking
- Periods of sitting with data entry
- Ability to lift 50 lbs.
- While this job description attempts to describe the essential functions of the position, it does not prescribe or restrict the tasks that may be assigned.
- It does not restrict management’s right to assign or reassign duties or responsibilities to this job at any time.
- The overall work environment while performing this job includes exposure to weather conditions and the noise level is usually moderate.
- The employee is expected to adhere to all policies and to act as a role model in the adherence to the policies.
