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Registration Coordinator - Education

Mote Marine Laboratory And Aquarium
Sarasota, United States Posted: May 23, 2024

Mote’s Education Team develops and delivers high quality education programs using best practices and technology to reach diverse and global audiences. We inspire active involvement in environmental stewardship, foster learning in future generations, and continue to seek out opportunities to improve and expand our programs and ourselves.

  • The Registration Coordinator is responsible for managing the registration process for all Education Department programs and events, and plays a pivotal role in ensuring the quality, accuracy, and consistency of Mote Education’s digital content.
  • This position involves collaborating with various internal Mote teams (such as Communications & Community Relations, Guest Services, Development, etc.) ensuring smooth registration procedures; providing excellent customer service to program participants; assisting in the promotion and marketing of educational programs; working with Education management to develop and maintain departmental policies and procedures; developing, editing, and publishing education program details on various web pages and social media platforms; and assisting the Associate Vice President and Director of Education.
  • The Registration Coordinator works closely with staff in the Education Department and throughout the Lab and Aquarium to ensure that our mission and the needs of the audiences are being met.  
Primary Responsibilities:
  • Registration management: facilitate the transfer of all current education programs to Ticketure; oversee registration processes for all education programs; coordinate with managers/coordinators to establish registration timelines, procedures and requirements; manage online registration systems; provide staff training in registration processes.
  • Content development: create compelling and relevant content for education web pages and social media platforms; write, edit, and proofread web content, ensuring accuracy, clarity, and adherence to brand guidelines; develop content strategies that align with marketing goals and target audience needs; stay updated on industry trends and best practices to continually improve content quality and effectiveness.
  • Content management: use content management systems (CMS) to publish and update web content for all education programs; maintain content calendars and schedules to ensure timely delivery of content updates; organize and categorize content for optimal navigation and user experience.
  • Customer service: provide excellent customer service and address inquiries, concerns, and special requests; handle registration-related issues and troubleshoot any challenges that arise during the registration process; ensure participants receive timely and accurate information regarding program logistics.
  • Quality assurance: perform regular audits of education web content to identify and correct errors, broken links, and outdated information; ensure content meets accessibility standards and compliance requirements; conduct user testing and gather feedback to improve content usability and effectiveness; assist management team by reviewing grant proposals for grammar and comprehensibility.
  • Policies and procedures: work with management team to update and maintain current standard operating procedures including registration policies, cancellation policies, program pricing policies, ADA accessibility protocols, and others as needed.
  • Program reporting: establish systems to maintain accurate records of program registrations, payments, and participant information using registration databases; generate reports on program registration metrics, including registration numbers, revenue, and participant demographics; develop and implement new initiatives to enhance the registration process and improve the overall participant experience.
  • Marketing and promotion: collaborate with the marketing team to develop promotional materials and strategies to increase awareness and participation in educational programs; assist in the distribution of marketing materials to schools, community organizations, and other target audiences; collect feedback from program participants and use insights to improve program offerings and marketing efforts
Working Hours:
  • This is a full-time position working Monday - Friday from 8:00 AM - 5:00 PM with a 1-hour unpaid lunch. Occasional evening and weekend work may be required.
Experience Required
  • Minimum Requirements:
  • Associate’s degree in business, marketing, or related field or equivalent work experience
  • Experience in customer service, project coordination, and registration management
  • Proficiency in Microsoft Office Suite, Google Workspace and experience with registration software or databases.
  • Ability to learn new software systems and troubleshoot issues with ease. Experience with Ticketure & Salesforce strongly preferred.
  • Experience with content management systems (e.g., WordPress, Drupal), web analytics tools (e.g., Google Analytics) and familiarity with HTML, CSS, and web accessibility.
  • Experience in web content management, content creation, and copywriting
  • Strong writing, editing, and proofreading skills, with keen attention to detail
  • Excellent communication and interpersonal skills, with a customer-centric approach
  • Ability to work independently and collaboratively in a dynamic team environment
  • Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously
  • Knowledge of marine science, education, or related fields is a plus but not required
  • U.S. citizenship or foreign citizen's U.S. work permit appropriate for the work
  • Valid US driver’s license with clean driving record and at least 5 years of driving experience Hiring Conditions The hiring of a successful candidate for this position is conditional on a background check.

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