Title: Frontline Guest Experience Coordinator
Location: New York Aquarium (Brooklyn)
Employment Type: Temporary/Seasonal
Status: Non-Exempt
Grade Level: Hourly
Pay Rate: $23/hour
Reports To: Facilities Management/Building & Grounds Supervisor
Schedule: Wednesday-Sunday, including Holidays
Hours: 10am-6pm
Position Summary:
The Frontline Guest Experience Coordinator supports daily guest operations across the New York Aquarium by maintaining a strong on-floor presence in high-traffic public areas. This position helps ensure a safe, welcoming, and organized guest experience through active wayfinding, guest flow support, operational awareness, and communication with frontline teams.
The ideal candidate is observant, approachable, calm under pressure, and comfortable working in a fast-paced public environment while remaining highly visible and engaged throughout the day.
Key Responsibilities:
- Maintain an active presence throughout public areas to support guest experience, wayfinding, and crowd flow.
- Monitor congestion points, exhibit circulation, and operational conditions during peak attendance periods.
- Support guest movement and line organization around major attractions and Aquatheater operations.
- Identify and communicate guest-facing operational issues including cleanliness concerns, blocked pathways, signage issues, and presentation needs.
- Coordinate with Building & Grounds, Security, Admissions, and seasonal staff to support smooth daily operations.
- Assist during attendance surges, weather impacts, special events, and guest incidents as needed.
- Provide frontline observations and operational feedback to management to support continuous improvement.
