TITLE: Guest Experience Lead
DEPARTMENT: Guest Experience
CLASSIFICATION: Part Time, Hourly
Summary:
This position runs from May 18, 2026 - October 11, 2026. You will work closely with the Guest Experience Team to create a fun environment for our guests. The Guest Experience Lead will assist the Guest Experience Leadership Team with the day-to-day operation of the Guest Experience Department while supporting front line staff to create memorable experiences for our guests. This position will also facilitate animal “touch” experiences, perform scheduled and impromptu shows, provide guest interactions with select animals that are memorable and engaging, and facilitate the training of new team members.
About us
As a Herschend Family Entertainment property, Adventure Aquarium is in the business of creating memories worth repeating by greatly exceeding guest expectations, serving others, creating emotional connections, and seeking constant improvement. Stewardship, guest satisfaction, and team member satisfaction are our core areas of focus. We aim to be a great place to work for great people by leading with patience, kindness, humility, respect, unselfishness, forgiveness, truthfulness, and trust. Together, we will create emotional connections that will last a lifetime!
What you’ll do:
- Provide engaging, educational experiences to aquarium guests. Responsibilities include facilitating touch exhibits, narrating educational shows put on by Husbandry staff, and performing informal educational talks at exhibits.
- Promptly respond to employee and/or guest related concerns.
- Assist Guest Experience Manager as point of contact for the Guest Experience team and other Aquarium departments to handle guest, employee, and safety concerns. Act as primary leadership “on call” when necessary.
- Provide feedback to management team for areas of improvement throughout Aquarium.
- Attend all Aquarium training programs and demonstrate an ongoing understanding of exhibits, programs, visitor information and policies/procedures.
- Communicate training updates to Guest Experience leadership team.
- Complete daily line schedules for the Guest Experience Department.
- Complete daily recaps for the Guest Experience Department.
- Complete daily spot audits for programs and touch exhibit experiences.
- Participate in Aquarium related education, public relations and guest programs including facility tours and after-hours events.
- Responsible for primary training of new Guest Experience employees, ensuring and demonstrating programming is delivered in a manner that is professional, enthusiastic and energetic. Report updates to Guest Experience Manager.
- Support Adventure Aquarium’s overall guest experience through excellent guest service and provide operational support as needed. Assist the Guest Experience Manager with other duties as needed.
What you’ll bring:
- 1-year customer service experience
- High School Diploma preferred
- Course work in Biology or similar field or experience working with animals preferred
- Theater or acting experience preferred
- Friendly, outgoing, and proactive
- Ability to work weekends and holidays with occasional evenings—must have Saturday & Sunday availability
Who You Are
You are someone who strives for excellence in all you do. You are friendly and communicate well with all levels of employees. You are excited about joining a company that operates as a team, all working together to achieve the same company goals.
What you’ll get
- Compensation: $17.05 hourly
- 401(k) and Profit-Sharing Plan after 3 months of service.
- Day one access to fully funded tuition and tuition assistance programs through our GROW U program.
- 2 weeks’ vacation, 1-week personal time, 1-week sick time, 8 paid holidays; all based on a full calendar year.
- Free admission and 24 General Admission tickets annually, to be used by family and friends.
- Complimentary tickets to local attractions when available.
- 30% Discount in our Retail and Photo areas, as well as in-house food vendors.
- Training and development.
Special Requirements:
- Allergies related to animals or plants, which might interfere with ability to work, must be controlled by medications or protective equipment
- Ability to remain on feet for long periods of time, climb stairs, bend and stoop, walk long distances
- Ability to work in all weather conditions
- Ability to lift up to 50 pounds
