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Visitor Educator

New England Aquarium
Boston, United States Posted: September 12 2023

The Conservation Learning (CL) team is made up of a dynamic group of people from various backgrounds who work together to inspire audiences to take conservation actions that help address the challenges the ocean faces today. We work to increase visitor satisfaction through personal and positive engagement, as well as increase awareness of the Aquarium's mission to protect the blue planet. Our mission-based interpretation focuses on ocean issues such as climate change and ocean health.

The Visitor Educator works with the Conservation Learning team to deliver engaging, interactive mission-based experiences for our guests. They provide support and mentor a diverse set of volunteers, interns, and peers to deliver interpretation that adds educational value for New England Aquarium visitors and empowers them to take action in their communities.

This is an on site, three day per week position, requiring work on at least one weekend day. We currently have multiple schedules available. All require at least one weekend day. Monday - Friday the daily hours are 9a - 5p; Saturday and Sunday shifts can be either 9a - 5p or 10a - 6p EST.

  • Provide high-quality, mission-based experiences to guests.
  • Facilitate visitor experience at our Shark and Ray Touch Tank.
  • Deliver formal (on microphone) and informal presentations on various conservation topics and exhibits to both small and large audiences.
  • Help to develop consistent, informative interpretation and presentations that meet the educational goals of the Conservation Learning Department and the New England Aquarium.
  • Potential to provide mentoring for volunteers, interns, and staff.
  • Perform other relevant duties as needed.
Minimum Training and Experience
  • HS Diploma required
  • 1 year professional work experience within marine science, education, environmental science field(s) required.
Knowledge, Skills, and Abilities
  • Excellent presentation skills for public audiences, both in one-on-one and group formats.
  • Knowledge of exhibit interpretation and/or educational theory and/or and/or marine biology or ecology is desired.
  • Ability to communicate with diverse audiences about topics related to aquarium exhibits, research, and conservation.
  • Able to adapt quickly to changing situations and remain flexible.
  • Excellent customer service skills with an engaging approach to visitor interactions,
  • Strong collaborator, willing to work with a team.
  • Interest in learning about all facets of marine life.
  • Ability to work most of the day on your feet while in the public space.
  • This position is union-represented by Teamsters Local 25.

New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Employment Opportunity Employer as defined by the EEOC. Here we foster a culture of respect, diversity, and inclusion. We strive to engage and inspire a broad audience with our efforts to protect the blue planet, and we believe a diverse workforce provides experiences, skills, and perspectives that enrich our programs, strengthen problem-solving, add creativity, and enhance our work environment.

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