MAJOR DUTIES AND RESPONSIBILITIES:
- Maintain a positive attitude and appearance while greeting guests.
- Offer upsell/suggestions during all transactions with guests to help create the best possible visit.
- Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
- Maintain appropriate guest and team relations, ensuring guest and team satisfaction.
- Demonstrates strong customer service and interpersonal skills by handling comments, concerns, and suggestions from guests regarding the overall guest experience via phone, email, and/or in person.
- Must demonstrate strong record keeping skills.
- Learn and maintain knowledge of ticketing system staying up to date on changes like ticket types and promotions.
- Responsible for maintaining Payment Card Industry (PCI) compliance, in addition to, proper cash handling procedures.
- Must be self-motivated and work independently, as well as disciplined and reliable.
- Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Services Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest services operations.
- Perform other duties as assigned by the Guest Services Leadership Team.
QUALIFICATIONS:
- High school diploma or equivalent
- Must have strong public speaking skills and the ability to read, write and speak the English language (knowledge of other languages is a plus)
- Working knowledge of Microsoft Office Suite
- Must be able to think clearly, and react quickly to changes and/or emergency situations
- Previous customer service or retail experience preferred
- Ability to work a flexible schedule which includes evenings, weekends and/or holidays
- Knowledge of marine life is a plus
REQUIREMENTS:
- Successful completion of pre-employment background check
- Ability to remain stationary for long periods of time, ascend and descend floors, bend, stoop, and reach
- Physical strength, including the ability to lift up to 25 pounds
WHAT YOU’LL GET:
- Free entrance for you and your dependents which extends to most Herschend Enterprises’ properties
- Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period
- Discounts at Sharky’s Café, Sweet Dreams Candy Company, and the gift shop
- Discounted tickets and annual passes for friends and family
- Training and development
You can expect to work on projects that have never been done before – ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you start…and through to the end. You can expect to work in an environment that is highly innovative and low in politics – truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Looking to pursue your education without debt? Grow U has hundreds of programs available from certifications to college prep to associates, bachelor's, and master’s degrees. Most of these programs are fully funded. Learn more at: https://www.newportaquarium.com/Careers/Benefits/GrowU
Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values – greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving – give us purpose and guidance.
